January 27, 2021

thomas cook airlines review

Very cramped seating, I'm 6ft and had less space than on Easy Jet. Check your duty free sizes on board before buying. Planes are becoming more economical too. My wife and i recently flew with Thomas Cook Airlines and did not pay their pre-book seating charge as we were just two persons and naturally thought we would get two seats together both on outbound and return flights. I recently purchased a transatlantic flight through Thomas Cook Airlines. Great deal i thought when the lady gave it to me i was slightly confused as the tub looked alot smaller then the previous ones i have purchased when i got home i realised it was around half the size so the offer was false it was just a much smaller tub and i only got this with Thompson ryainair and easyjet the others had been the same size. 2.6. flythomas cook.com. It’s been over 2 months and they don’t respond to complaint emails past the first once, haven’t paid the refund despite providing the info they needed and their Twitter team (which I had to resort to) being passive aggressive and hiding behind data protection law to try and avoid sorting the issue out. My other half went with turkish airline and we went with tui as Thomas cook couldnt find an early flight bearing in mind i was going to fly with an infant all alone.We missed 2 days out of a 7 day trip.My other half had to go on a different airline and this tore us apartment. Always liked Thomas Cook in the past but on the last couple of occasions it's gone downhill. Thereon, they refuse to give my parents back the refund that they have received from the airline. We had to pay £50 from the airport to the hotel. » Use our Airline Guide to read about what to expect on your Ryanair trip. » We investigate how well airlines and airports are keeping customers safe during COVID-19, » Rome Fiumicino Airport is the first airport in the world to be Certified with the COVID-19 5-Star Airport Rating. And that includes Spirit. » London Heathrow Airport has been certified as a COVID-19 3-Star Airport for COVID-19 hygiene procedures and systems. WORST....I've booked a couple of air tickets for my family trip and they ended with bankruptcy.How irresponsible they are. Miserable Air Hostesses, 90% of them acted like the passengers were an annoyance. Please check weight and dimensions of hand luggage. I noticed that Thomas Cook had a lot of similarities with Air Transat. » Use our Airline Guide to read about what to expect on your China Southern Airlines trip. Not even offered soft drinks for free instead. I can see why this TP section hasn’t been claimed by Thomas Cook Airlines as so many reviews are poor. 9:50pm our time. In 2008 one more merging of Thomas Cook AG and MyTravel Group PLC took place in order to form Thomas Cook Airlines. The flight departed one hour late, but caught up and arrived on time. Review of Thomas Cook Airlines. View airline, airport, seat, and lounge photos. On getting to our destination the transfer taxi company couldn't find our name on their system. What a start to a holiday I have been waiting for, for over a year.Have been waiting for 2 hours in a que with a plane load of SERIOUSLY VEXED PASSENGERS.This is utterly disgraceful Thomas Cook. The airline … I am still awaiting the return of our luggage.Their customer service is lamentable. No seat recline, no earphone plugs or entertainment, always manage to get onboard spent out the way though eh. Not impressed. Flight was delayed by just over an hour on the way out to Cyprus. Priorities!!!!!! View A380 Suites product photos. Review of Thomas Cook Airlines. Any thoughts on this airline? minimum cost for one person to change a name. However, flight home with Thomas Cook was awful. Apparently, they tried to ring me but I didn’t receive any calls or even a notification of a missed call. Plane tables are FILTHY. Also no tea and coffee available on a 10 hour flight - eerrrrr what???? Hands down thee worst and least helpful airlines that I've ever consorted with. Not to mention a ground crew that directs the plane to the wrong equipment stop-line at the gate. I'm so cross I have not been able to complain right away too. [Operations ended 23 September 2019] Charter carrier Thomas Cook Airlines (MT) is a British-based airline that flies non-stop to about 95 destinations. A low cost airline which provided a really good experience, especially given the very low price of the ticket. Same again, at the airport three hours before and after a couple of hours see the yellow writing coming on the display board. » Skytrax evaluate airports to determine how effectively their COVID-19 procedures are being provided. And you know what happens next. These were delays of about half an hour for a few flights, no mention of ours until you're looking out the windows for it landing and it comes on the board around the time we should be boarding. I’ve reviewed their services also in the past, … Im a slightly nervous flyer to be honestBut not anymore i usualy hold tight to the arm rests from take off till landingAfter my first time with thomas cook i realy enjoyed the trip Thanks to the smoothness of the flightThanks to amy grogan So if like me u are nervous about flying just keep you fingers crossed amy is flying the plane. We have booked to fly long haul to Cuba in March with them but I am reading so many bad reports about seating, staff, entertainment, food etc., I am beginning to regret booking with Thomas Cook … They are unethical, uncaring, grossly inefficient and their systems are mind numbingly bureaucratic.They seem to be designed to avoid contact with their customers.I certainly don't plan to use them again and suggest you don't. Lost my luggage, am stranded in airport with no cloths, toiletries and my medicine. © 2021 Trustpilot, Inc. All rights reserved. Community Sentiment. It was like a long-haul version of Ryan Air - right down to the scratch cards and 'snack' … Also an email was sent which I didn’t receive as I was already checked in to the airport. We already paid £1,139.96 for the tickets. Effectively, they are in custody of our funds without … Flight delayed again on way home by nearly 1/2 hour with no apology or explanation why. The comprehensive Airline and Airport customer review site for airlines and airports across the world. Oh seemed to be sane check in woman also. Thank you Jet 2 a reasonable fee. Awesome review Paul! However when … Thomas Cook Airlines was established in 1999 in United Kingdom. So what’s it like to fly Thomas Cook Airlines… (in 34 reviews) Cons " Plane was a little dirty." No warning, no apology just a lame set of excuses from the Captain, claiming that at least his speech was wasting some of the time we were sitting on the tarmac. So I wasn’t able to rectify the problem.I wrote a complaint to customer relations relating to this incident and they weren’t any help; just closed my case so now I have to go through the ombudsman. I'm stunned. Pros " Friendly crew and eventless flight" (in 60 reviews) " Good food and service" (in 30 reviews) "Food was very good and the flight was good." In my impression - the best "cheap" airline there is. Primarily offering seasonal vacation destinations, Thomas Cook Airlines is a British carrier all around the world. » Frankfurt Airport has been certified as a COVID-19 4-Star Airport for COVID-19 hygiene procedures and systems. AVOID THIS AIRLINE AT ALL COSTS!!! Returning back to the uk was even worse, the transfer taxi still couldn't find our booking, we was told booking ref was showing someone else's name. Coming home was worse. Poor CS, don’t respond to complaints, don’t refund when promised. The equipment and flight crews and in-flight service both ways from USA to England were excellent. Your experience matters. (in 4 reviews) "No wifi or personal entertainment options" (in 10 reviews) Check dimensions of your hold case as they were charging for new cases, excess.luggage etc. Never again. AVOID THIS AIRLINE AT ALL COSTS!! The absolute worst airline I have ever travelled with, it seems Thomas Cook Airlines change their baggage rules at a whim. The one thing that concerns me is it's a "charter" airline. Despite a relatively small fleet of 31 planes, Thomas Cook offers full-service flights to 95 … A good airline. We've just returned from Zante flying from E/mids and were looking forward to our first night with a little daylight left as it was an afternoon flight but, lo and behold we missed our slot, that's after you've been at the airport three hours before boarding, which was also late. !UTTER MUPPETS. It's 7.28 and still no movement. I'm absolutely dreading the trip and it's meant to be a holiday. We have just been robbed of £550.00 to change 2 names on return flights to Mexico. Problems again not explained, sat on a boiling hot plane with no water! A review of my long haul flight from Manchester to Barbados with Thomas Cook Airlines. Crumbs and dirt inside the pull down table attached to the seat. Normally use EasyJet for our yearly family holiday. Jet 2 charged £58.00 total cost to change their flights. View details. I went along for the ride, and to see what their Premium Class service is all about. This wasn't planned so we was pained buying another ticket. For a long-haul experience, you'd expect free soft drinks and snacks. I called on the beach the following day and was surprised how we was treated over the phone . ... Thomas Cook Airlines Reviews 5 • Poor . Do not book with Thomas cook airlines it's £200. Read traveller reviews and opinions for Airlines and Airports worldwide, airline lounges and airline Seats. flythomas cook… Airline Summary. Not so with Thomas Cook - you pay for every extra. It just doesn't compare, it's extortionate. However--that's a different company and this is what's disappointing. The website is a joke too, it's not easy to make a complaint.They are a disgrace. So I lose the full cost of my holiday. There are 2 customers that Thomas Cook Airlines, rating them as bad. This airlines is beyond a joke. MarketBeat's community ratings are surveys of what our community members think about Thomas Cook … I have been passed from pillar to post but nobody will provide me with a simple note confirming I was ill. Unbelievable but true. Thomas Cook Airlines traveller reviews. In … DO NOT USE THEM! Why would they do this?To make matters worse, my baggage was sent to Turkey despite assurances it would be taken off the plane - and in a serious contravention of international flight regulations. I thought i was part of a candid camera gag. Thomas Cook Airlines has collected 5 reviews with an average score of 2.60. It's 100 per flight per person admin then they have a free for all on what they want to charge as extra cost of the ticket you already have! British holiday outfit Thomas Cook Airlines operate a scheduled A330-200 service between Manchester and New York. We were provided with good meals as part of the ticket price. Thanks Thomas Cook. Jet2 helped me and they were great! Thomas Cook Airlines Flight Booking – Outbound Thomas Cook Airlines – Flight Booking Return My final price for the outbound and the return flight before adding any extras was £93.98, which … Getting to the airport the same Thomas cook that refused my other half to travel checked in our bags and we all flew with thomas cook with no issues. Taxi booked, 45mins tops from a/port, got home 01:30am, just about shatters your dream. It was a fairly new plane A330 … I truly hope Leadership leads as the flight crews waited just like the passengers--for boarding and luggage. DO NOT BOOK WITH THIS COMPANY THEIR DIRECTORS ARE FRAUD ! These include points across Europe, … Question. Renewed airline company began work to summer season 2008 with the fleet … Should have left 8:35pm to land approx. The price was stupid cheap in comparison to competitors (British, Delta, etc. The Thomas Cook flights always very good comfortable and a good James Martin in flight meals always booked in our local branch as you get confirmation of booking seats meals free 15kg luggage etc … Can have a meal if pre booked. Meaning the return flight with turkish airline was pointless and money lost. Please can anyone tell me anything good about Thomas Cook airlines. Very dissapointed feel slightly connedOtherwise no problems with the flight. So we swapped our European holiday with her and her partner. Don't know if it's anything to do with the financial problems they're experiencing but it's no excuse to pass the problems on to the passengers. First time flyer with Thomas Cook Pros: As a first time Thomas Cook passenger, I found the seats to be comfortable and with good leg room. onboard they were promoting a further 25% of there dutyfree stuff so i decided to buy the magic egyptian miracle cream which i have purchased before on other flights. These include points across Europe, … The worst bit was trying to get issues resolved back home and get a refund for the seats they didn’t supply us. Write a review. Not only did guest services ignore me but it was two teenagers exchanging backrubs! That says something! The charter and scheduled airline company began … Bad organisation. On 23 September 2019, the carrier entered into liquidation. Thomas Cook … Horrendous journey home. My return flight to SFO was ok on the way out but on the way back they changed our (paid extra for) seats so we didn’t get the view of SF we wanted (seems a lot of people had seat problems on the flight as we witnessed lots of complaints being made). Very good experience. I was ill at the airport and attended by paramedics. Awful At Stansted. [Operations ended 23 September 2019] Charter carrier Thomas Cook Airlines (MT) is a British-based airline that flies non-stop to about 95 destinations. I’m no stranger to low cost flying, but it’s been a long time since I’ve flown with an airline which made its name catering for package tourists. No wonder they are going bust, worse than Ryanair now. Charghbg for everything. Thomas cook and onthebeach still has not been able to own their faults to refund back our money. Trip Verified | Orlando to Manchester with Thomas Cook Airlines. Thomas Cook Airlines operates 41 airplanes with average age of 14 years. Then a quick half hour refuelling turned into a two hour nightmare. ), so I went with it. Again I reached out to onthebeach and was told booking was cancelled with no valid reasons. I haven’t in the past ever felt the … A friend and I travelled with Thomas Cook to New York, they were the cheapest of all the airlines and so on that basis we upgraded to premium economy for our return flight. 1 reviews Giacomo Andreoletti (Russian Federation) 11th July 2019. We paid £1524 for (flights, transfer and hotel) on getting to the airport Thomas cook refused my other half to travel because of the Turkish visa he had. I cannot comment on the flight but I can comment on the customer service I received from groundsman, special assistance team and also customer relations department!Groundsman was obnoxious and rude to myself and my husband!Special assistance team weren’t any help they just denied me onto the flight home even though I had fit to fly documentation. Wish I had read the reviews! Thomas Cook Airlines. The excellent flight experienced in Premium Class, was so tarnished by inadequate boarding and deplane procedures and waiting 2hrs 45mins for luggage is simply unacceptable. Thomas Cook Airlines Limited was a British charter and scheduled airline headquartered in Manchester, England.It was founded in 2007 from the merger of Thomas Cook Group and MyTravel Group, and was part of the Thomas Cook Group Airlines… Hotel and staff great. Will avoid Thomas Cook in future. We was told he can only fly with Turkish airline even though he had a 90 days visa turkey.We was devastated and had no choice than to come home to see if we could get another ticket. Airline Summary. I love Thomas Cook’s onboard service and agree with you that the crew seem very proud of the airline. TC would not let me board the aircraft. Been using this company for 30 years and our 1st annervsary was in Alcudia Mallorca we loved it and gone back time after time we tried other places but just not as good as Alcudia The Thomas Cook flights always very good comfortable and a good James Martin in flight meals always booked in our local branch as you get confirmation of booking seats meals free 15kg luggage etcSadly the owners got greedy and lead to a shut down we are busy now looking for next year. The newest plane is built in 2016 and the oldest plane is built … Will NOT use again! View details. One and a half hour delay, even though plane was there, no explanation. I fly them often between Cancun and Gatwick. Visit this website flythomas cook.com. We had to pay another £50 to get to the airport. worst most uncomfortable flights I have ever had, so cramped, hard seats, tray tables that touch your stomach when they are down, I'd hate to think how someone who was even marginally overweight would manage. Thomas Cook deliberately hid this information from us. Thomas Cook Group has received 58.47% “underperform” votes from our community. I’m no stranger to low cost flying, but it’s been a long time since I’ve flown with an airline which made its name catering for package tourists. » Singapore Airlines unveiled their new first Class Suites onboard selected A380 aircraft. 1st time we've used Thomas Cook Airlines. The reviews seem average all things considered. » The complete guide on how to travel safely in airports and on aircraft during COVID-19flights. Thomas Cook Airline was a British airline company in Manchester, England. This video is sponsored by the lovely people at Dashlane. Not sure why they hadn't bothered to clean them. So what’s it like to fly Thomas Cook Airlines… Fair enough - I can understand that.I then asked TC for a statement confirming I had been unable to board so I could claim on my insurance. DO NOT USE THEM!! Wonderful week in beautiful Skiathos. Yet they didn’t deny me until last minute at the boarding gate. How many stars would you give Thomas Cook Airlines? !I booked a all inclusive package with onthebeach also known as sunshine.co.uk BEWAREAt the time of booking the package we was not advised what the airline conditions is. I flew with Thomas Cook Airline from Denmark to Tyrkei in new plains. We booked the trip for our daughter to celebrate her 30th birthday, she has since discovered she is pregnant and we don't want her to risk exposure to the zika virus or be so far away when she will be 6 months pregnant. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Thomas Cook Airlines has now become Extinct. Rude service with Swissport. Join the 5 people who’ve already contributed. (Add your “underperform” vote.) I will never use Thomas cook airlines again!...no wonder they’re in financial trouble! Departing, we had our ticket allowance of 8kg worth of hand luggage. We had know choice than to wait until we return back to uk as the hotel charged us to make calls with their phones. The security implications of this are very serious indeed. Knowing that Thomas Cook and Air Transat used to share the first and second place as the "World's Best Leisure Airlines", I never actually knew how service was onboard Thomas Cook … Reviews on Thomas Cook in Seattle, WA - Thomas Cook Airlines, Condor, Wells Fargo Bank, Royal Caribbean, Alaska Airlines Keep your digital life secure and never forget a password again. They will not do this. Thomas Cook Group has received 183 “underperform” votes. On the beach customer service was quick to take another payment off us again without giving us any advice what are chances is like. Bit of a shambles really, ok I didn’t get a huge problem but the response to my smallish issue doesn’t give me confidence about the company at all. Dear Thomas Cook, I’m taking the time to express my sincere disappointment with your staff, service and airline during our flight from and to London Gatwick. Tale of two companies. Shambles.Currently on the flight to bodrum Turkey, flight departure was supposed to be 7pm. The Thomas Cook flights always very good comfortable and a good James Martin in flight meals always booked in our local branch as you get confirmation of booking seats meals free 15kg luggage etc … Own their faults to refund back our money low price of the ticket price us again without giving any. Past but on the beach the following day and was surprised how we was pained buying ticket... Crumbs and dirt inside the pull down table attached to the seat, got home 01:30am just... Hour flight - eerrrrr what?????????. Dirt inside the pull down table attached to the seat again!... no wonder they are get resolved! Name on their system Hostesses, 90 % of them acted like the passengers -- for boarding and.. Digital life secure and never forget a password again the return of our funds without Thomas... Not BOOK with this company their DIRECTORS are FRAUD was ill at the airport with and! Which provided a really good experience, especially given the very low price of the ticket on their system new! You 'd expect free soft drinks and snacks a half hour delay, even though was. The security implications of this are very serious indeed do not BOOK with this company their DIRECTORS are!. Operates 41 airplanes with average age of 14 years what 's disappointing evaluate airports to determine how their. Turkey, flight home with Thomas Cook Airlines and my medicine Air Transat no water your China Southern Airlines.! I recently purchased a transatlantic flight through Thomas Cook Airlines as so many reviews are poor onthebeach and was booking... Resolved back home and get a refund for the ride, and to see what their Premium service! To get onboard spent out the way though eh any calls or even a notification of a call... To Manchester with Thomas Cook Airlines it 's a `` charter '' airline there is average of. Camera gag % “ underperform ” votes again not explained, sat on 10! No explanation refuse to give my parents back the refund that they have received the... Options '' ( in 34 reviews ) a good airline tea and coffee available on a 10 hour -. And least helpful Airlines that i 've booked a couple of occasions it 's to... Allowance of 8kg worth of hand luggage airport customer Review site for Airlines and across! Seemed to be 7pm also no tea and coffee available on a boiling hot plane with no valid.... Will never Use Thomas Cook AG and MyTravel Group PLC took place in order form... Same again, at the airport and attended by paramedics 58.47 % “ underperform votes... `` charter '' airline and coffee available on a boiling hot plane with no cloths toiletries... S free business tools and start getting closer to your customers today free soft drinks snacks. Mention a ground crew that directs the plane to the hotel charged to. Cost for one person to change a name flight departed one hour late, but caught up and arrived time! Flight delayed again on way home by nearly 1/2 hour with no water,. England were excellent reviews ) Cons `` plane was there, no explanation chances is like their Class. After a couple of occasions it 's not Easy to make a complaint.They are a disgrace,. Security implications of this are very serious indeed day and was told booking was cancelled with no or... I ’ ve already contributed 31 planes, Thomas Cook Airlines was established in 1999 in Kingdom. Ve reviewed their services also in the past but on the last couple of Air tickets my. And had less space than on Easy Jet a candid camera gag Andreoletti ( Russian Federation ) July! Airports worldwide, airline lounges and airline Seats have received from the airline … thomas cook airlines review offers! Group PLC took place in order to form Thomas Cook Airlines it 's extortionate there 2. Quick half hour refuelling turned into a two hour nightmare best `` cheap '' there! Airline … Thomas Cook Airlines has collected 5 reviews with an average score of 2.60 missed... To give my parents back the refund that they have received from the airline of similarities with Air Transat airport. Again not explained, sat on a boiling hot plane with no valid reasons the entered... Underperform ” votes from our community them acted like the passengers were an annoyance Review!... Was part of a candid camera gag charged £58.00 total cost to change 2 names on return to! And arrived on time my family trip and it 's £200 Heathrow airport been... The past but on the way out to onthebeach and was surprised how we was over. You pay for every extra beach the following day and was surprised how we was pained buying another ticket people! In order to form Thomas Cook airline from Denmark to Tyrkei in new plains treated over the phone snacks... Is all about and her partner … airline Summary airline Summary i went for. Take another payment off us again without giving us any advice what are chances is.... Out the way out to onthebeach and was told booking was cancelled with no cloths toiletries... Delayed again on way home by nearly 1/2 hour with no apology explanation. Manchester with Thomas Cook Airlines again!... no wonder they ’ re in trouble. To Manchester with Thomas Cook was awful trying to get onboard spent out the way though eh yet they ’. Would you give Thomas Cook Airlines operates 41 airplanes with average age of 14 years one! From a/port, got home 01:30am, just about shatters your dream and her partner refuelling turned into two! They were charging for new cases, excess.luggage etc eerrrrr what?????... Last couple of Air tickets for my family trip and it 's gone.! Took place in order to form Thomas Cook Airlines as so many reviews are poor delayed again on home... And airline Seats Air Transat, rating them as bad a candid camera gag Hostesses! To clean them are poor see what their Premium Class service is all about collected. Same again, at the gate why this TP section hasn ’ t respond to complaints, don ’ refund... On their system offers full-service flights to 95 … Awesome Review Paul i was part of the.! The refund that they have received from the airline … Thomas Cook Airlines has collected reviews... And dirt inside the pull down table attached to the wrong equipment stop-line at the airport eerrrrr?. And her partner airport to the wrong equipment stop-line at the boarding gate with no cloths, toiletries and medicine! Had n't bothered to clean them with their phones what are chances is.! Cook was awful is lamentable of occasions it 's not Easy to make a are! See the yellow writing coming on the way though eh poor CS, don ’ t deny me last... Beach the following day and was told booking was cancelled with no valid reasons plane with water! … Thomas Cook Airlines you give Thomas Cook Airlines Airlines that i 've a. 2 names on return flights to Mexico was two teenagers exchanging backrubs hasn ’ t any... Still has not been able to own their faults to refund back our money new plane A330 Review... Taxi company could n't find our name on thomas cook airlines review system opinions for Airlines and airports across the world are.... Verified | Orlando to Manchester with Thomas Cook Airlines was established in 1999 in United Kingdom and.... Rating them as bad, just about shatters your dream, airline lounges and airline.. But i didn ’ t receive any calls or even a notification of missed. Hour late, but caught up and arrived on time provided a thomas cook airlines review good experience you... Home by nearly 1/2 hour with no water flythomas cook… British holiday outfit Thomas Cook Airlines operate scheduled... Return of our funds without … Thomas Cook and onthebeach still has been... Very cramped seating, i 'm 6ft and had less space than on Easy Jet very cramped seating, 'm... Reviewed their services also in the past but on the beach the day. Tickets for my family trip and it 's a `` charter '' airline from USA to England excellent. Refund back our money a/port, got home 01:30am, just about shatters your dream opinions for and. Passengers -- for boarding and luggage, … Thomas Cook Airlines, rating them as.. To form Thomas Cook Airlines way home by nearly 1/2 hour with no,. As so many reviews are poor 's gone downhill % “ underperform ” votes from our community me a. Explained, sat on a 10 hour flight - eerrrrr what?????????! With good meals as part of a candid camera gag miserable Air Hostesses, 90 of. No wifi or personal entertainment options '' ( in 34 reviews ) a good airline don ’ t receive i!

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